Stocked items will be dispatched in 2-3 working days. Bespoke and made to order items will be dispatched in 2-3 weeks.
Please note that we cannot be held liable for third party delays. If you are concerned about a late packager, please contact us and we will track the delivery for you.
All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser, not The Art of Wallpaper. The tax [VAT] charge for all orders made from the UK or European Union is 20% This has been calculated into the checkout process and the final amount showing includes VAT.
On orders to Europe, please supply a VAT number if applicable.
Orders for Countries outside of the EU are Vat free, however, please note, that deliveries to an address outside of the UK may be subject to import duties and taxes, which are levied once a shipment reaches that country. Any additional charges from customs clearance must be met by the purchaser. The Art of Wallpaper cannot be held responsible for these charges. If you wish to find out more information about import duties please contact your local customs office.
Having received your order, please check you have received the correct design/colour and that all the rolls / lengths have the same batch number (see front label). After hanging two lengths, check for shading, wallpaper printing faults, and that the wallpaper is hung the correct way up. If in doubt, STOP and seek advice if needed.
No claims will be accepted for more than one roll/length and any claim is strictly limited to the replacement of faulty wallpaper. In the event of a fault please send a sample of the wallpaper with the label – it should not be necessary to return all the faulty wallpaper. If the wallpaper is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Our machine printed wallpapers are produced in small batches and are, therefore, deemed bespoke items. As such, we will only accept returns on 5 rolls (of each design and colourway) or more, which will incur a 25% handling charge.
Hand silk screen printed wallpapers are printed in small runs and sold by the metre, cut to order and therefore, a bespoke item. This is a non refunable item.
When returning goods in any of the above circumstances, please email us at firstname.lastname@example.org. Please state your order number, date of receipt and the nature of the problem or reason for the return.
The address to return faulty products to is: The Art of Wallpaper | Unit 15 | Salamanca Road | Tharston Industrial Estate | Long Stratton | Norfolk | NR15 2PF | United Kingdom